---
title: Can I make a complaint if my item is bought through one of your dealers?
description: Bought a Soï product from a dealer? Claims are covered by a 2-year warranty and should be submitted through the store with proof of purchase.
---

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# Can I make a complaint if my item is bought through one of your dealers?

All products from Soï purchased from one of our dealers are also covered by a 2-year warranty, but all claims need to be submitted through the store at which the product was purchased. However, if the store is no longer in business, please reach out to our customer service team at [info@soicopenhagen.com](mailto:info@soicopenhagen.com). Upon issuing a complaint, please note that a proof of purchase is required.

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